Model Engineers Laser


Deadline for orders for next batch, 5pm Friday November 8th

 

If it's 2D and flat, we will cut it*, even if it isn't for model railways (yes, shocking)!

Established in 2004 by Malcolm High and passed to the new ownership of Edward Parrott in 2021, Model Engineers Laser can boast a catalogue of over 38,000 parts with customers all over the world.

Laser cutting offers a fast and accurate way of cutting various materials, and its popularity has increased dramatically in the industry. Trying to keep prices down, without compromising our service or quality is of utmost importance to us. We can offer such great prices as we keep overheads to a minimum, such as reusing packing materials where we can(this is also really great for the environment), and by batch cutting orders, so please don't expect a next-day service.

*See our materials section for availability.


Here is a helpful video to explain how our new website works.  Please note, if you have used us before, even in Malcolm's days, you DO NOT need to create a new account!

 

How to use our online catalogue:




Parts are sorted by gauge (or other headings if not for railway engines), Once you are in the right gauge (group), then the lists are sorted alphabetically. By clicking on the relevant engine, you will then see a list of available parts, each one of which will list the material it is made of, and the minimum number you will need for your engine. All prices listed are for a one-off, excluding VAT and postage. Prices are based on the cost last time it was ordered, please note that material prices fluctuate, and therefore the price may vary.


Can't find what you are looking for in our catalogue? Please contact us, as we are more than happy to help. If we still don't have it, we are happy to cut it for you. You can find out more in our Materials section.

 

Order process


New to Model Engineers Laser? Click on Account in the top right and then select register

Enter the e-mail address you wish to set your account up to and create a password: the password must have at least:


Used Model Engineers Laser before but the first time one our new site? Click on Account in the top right, and select forgot password (check your junk/spam email box for the reset password email), if you have problems with this, it may be that you have a different email address with us, just give us a call.


You should now be able to log in as you would for any site from now on!


Check your details. This next page is your account details. You may need to fill in the blanks or change your details, ready for your order! You can go back into this at any time to update your details. Once done click save, you can return to this page anytime by clicking the account button at the top right and then my account.


Note: Custom cutting orders need to be emailed to sales@modelengineerslaser.co.uk and cannot be ordered through the website.


When you log in, the account page has a useful section at the bottom of the screen where it lists your order history, and you can get status updates on your current order.

Now it is time to add parts to your basket, along the top of the page locos are sorted by gauge, traction engine, kits, and other: click on the appropriate heading for what you need, which will bring up a list of engines. Click on the engine you are working on, which will bring up a page of part numbers, a description of the part the material it is made out of how many you require for your build, note that the price listed is for an individual part, minus the vat.


When you click on add a part it will add to your basket, the minimum required for your build will be added automatically, however, if you wish to amend this (for example, you're replacing a lost part and only need one, or you want an additional one to practise on first) this can be overridden by clicking the green plus or the red minus accordingly. As you add items to your cart you will see the cart number value change in the top right hand of the screen.


This is where you need to click once you have completed your order which brings a summary of your basket, to check you haven’t missed anything and make amendments as needed. If you have, you can just keep going through headings and adding, then when you are done, click checkout.


Check out does NOT bring a payment screen and you will NOT be asked for money from our webpage. This creates the order ready for booking, and you will receive an email notification. Once your order is shipped, you will receive an email letting you know that your parcel is on the way, with your invoice attached. In some cases, we may request payment in advance.


We keep our costs affordable by cutting in batches ever 2/3 weeks, which needs sorting, packing and posting. Please consider this when placing your order: we are NOT Amazon prime, off the shelf next day, but a bespoke, cut to order service.


Cancellations, amendments and Returns: if you wish to cancel or amend your order, you must do so 24 hours before the cut-off deadline, these can be found on our social media page and are constantly updated. As all of our items are cut to order and we do not hold stock, we are unable to accept any cancellations or returns after this deadline. If your items is faulty in any way, we will aim to identify this before shipping, otherwise, we will offer a replacement for the faulty part.